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AIRW News / State Announcements



CANCELLED: How to Deliver Great Customer Service*

July 1, 2020 - Mishawaka, IN *Social Distancing Guidelines in Place

Friday, January 31, 2020

Event date: 7/1/2020 9:00 AM - 1:00 PM Export event

*Social Distancing Guidelines: 

  • Maximum 15 students for this location
  • Pre-registration is REQUIRED
  • No Walk-Ins Permitted
  • Face coverings are recommended
  • No food or beverage will be provided

At the heart of every business is the customer and water and wastewater utilities are no different. Our customers use the water; they pay the water and wastewater bills; and, they vote for our governing bodies. Without them, we wouldn’t be in business. Good customer service skills are imperative to your relationship with these customers, the general public and your Board or Council.

This course has been developed for those who communicate with the customer on a daily basis and those that manage customer service operations in mind. From front desk staff to meter readers to management, every utility professional that speaks to a customer can benefit from this interactive and practical training program.

Topics covered will include the importance of customer service at every level, the basics of human interactions, communication skills required for good customer service including those with the difficult customer, emerging issues in customer service, technology that can be employed to assist with improved customer service, and basic utility system operations that every staff member should know.

Instructor:Connie Stevens - Executive Director of Alliance of Indiana Rural Water

Cost: $95 members / $125 non-members

Time:9:00am - 1:00pm (local time) 

Location: View Map
Utility Office
401 E. Jefferson St.
Mishawaka, IN 46530

This class has been cancelled



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Register utilizing the appropriate link below. If you are unsure if your utility is a member, please click on the link to view current AIRW members then proceed with your registration accordingly.

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